Common questions

Where do I start?

Work through Get set up in order: your business details, clients and sites, staff, jobs, then invoicing. The setup list in Settings ticks each step off as you go.

Start with your business details
How do I get my staff on the app?

Add each person in Team with their email address. They download Fieldfare HQ from the App Store or Google Play and sign in with that email.

Getting started on the app
Where do staff hours come from?

From clocking in and out on the app. Owners and admins can check and correct the times on the web before exporting them for payroll.

Check hours and run payroll
How do I set up work that repeats every week?

Add a recurring job. Go to Jobs, select Add job, then Recurring job, and choose the client, site, frequency and day. Every visit then appears on the schedule.

Set up your jobs
How do I change one visit without changing the rest?

Move or edit that visit on the Schedule. Only that visit changes. Edit the recurring job itself when the change should apply to every future visit.

Plan your week
Can I make quotes and invoices in Fieldfare?

Yes. If you use Xero, QuickBooks or Sage, connect it instead: you carry on invoicing there and Fieldfare brings your invoices in. Fieldfare only reads from your accounts and never sends anything to them.

Set up your invoicing
Where do I keep gate codes and access notes?

On the client, in Parking, Access & Green Waste, or on a site if it's different. Your staff see those notes on every job there.

Add a client and their site
How do I control what staff can see?

Each person's role sets what they can see. To change a role, go to Settings, then App customisation, and open Role permissions.

Add a staff member
Does the app work without signal?

Yes. Job updates, notes, photos and clock times are saved on the phone and sent once it's back online.

Your jobs on the app