What this guide covers
- Where to find the app on iPhone and Android.
- Which account to use when signing in.
- What staff should expect after installing it.
How it works
Fieldfare HQ runs the office on the web. The mobile app is the companion app for staff on the ground.
Staff use the same Fieldfare account on mobile, so jobs, maps, timesheets, photos, and updates stay connected to the office record.
Common workflows
Set up a new staff phone
Install the app from the store, sign in with the staff email, and confirm the main tabs load correctly.
Help someone move from web to mobile
Use the same login on mobile so there is no separate field account to remember.
Steps
Find the app in the right store
App Store or Google Play -> Search- 1Open the `App Store` on iPhone or `Google Play` on Android.
- 2Search for `Fieldfare HQ`.
- 3Check the app icon and name, then install it to the phone.
Sign in with the same Fieldfare account
Mobile app -> Sign in- 1Open the app once it finishes installing.
- 2Enter the same email used for Fieldfare on the web.
- 3Sign in with password, email code, or any linked sign-in method already on that account.
Check the app is ready for work
Mobile app -> Schedule / Map / Timesheets- 1Open the main tabs and confirm the app loads the right jobs and details for that person.
- 2Check that maps, timesheets, and gallery are visible if that role should have them.
- 3If something is missing, review the staff role permissions and app customisation settings in the web app.
Tips
- Use the same email on web and mobile so the account opens the same Fieldfare record everywhere.
- If the person has just been invited, let them sign in with that invited email rather than creating a second account.
- If the app looks empty, check role permissions and whether the person has assigned jobs yet.