Each business has one Fieldfare subscription, run by its owner. It covers everyone on your team, on the web and the phone app, with every feature included.
The free trial
Sign-up asks for your name, business name and work email (or you can continue with Google). We email you a 6-digit code, then you add a card to start a 30-day free trial.
The first payment is taken when the trial ends, then monthly. In the last week a reminder shows in the app, and we email you 3 days before. You can cancel any time before then.
What you pay
Fieldfare is £49 a month for the whole business, up to 99 users. There are no per-user fees and every feature is included. If you need more than 99 users, get in touch.
A user is anyone with an account in your business, whatever their role. Paused and removed people don't count.
Storage
The plan includes 50 GB of storage, measured from the photos and videos in your gallery.
If you go over, another 50 GB is added for £5 a month, and more blocks are added the same way. Extra storage is removed again if you drop back under.
A card is needed to use Fieldfare
Fieldfare only works with a card on file behind a live subscription, trial included. Without one, nobody in the business can get in, on the web or the phone app.
If a payment fails, everyone keeps working for 7 days from the day it was due. The owner sees a warning with Update card and gets an email. After 7 days Fieldfare pauses for the whole team until the card is updated. Nothing is lost: everything you've added is still there when you're back.
Cards, invoices and cancelling
Billing shows your status (such as Free trial or Payment failed), your monthly price, and the card on file. Your card and your invoices and receipts are both managed in a secure billing page that opens from there, and that's also where you cancel.
When you cancel, Billing shows Cancelling and the date it ends. You keep using Fieldfare until then. If you come back later, you subscribe again and your data is still there.
Owners
Owners have full access and are the only people who can open Billing. A business can have more than one owner, and all of them get emails about billing problems.
Only an owner can give someone owner access or take it away, and nobody can change their own role. To hand over the business, make the new person an owner, then they can change your role. Admins can't remove or pause an owner, or change an owner's sign-in email.
One account per email
An email address is one Fieldfare account in one business. If someone works for two businesses that both use Fieldfare, they need a different email for each.
Once someone is removed from a business, their email is free to join another, and the old business keeps their past records.
Signing in and your profile
You can sign in with a 6-digit code sent to your email, with a password, or with Google. Once you've set a password, Fieldfare asks for it instead of sending a code, and Email me a code instead is always there. The phone app works the same way, and offers to set a password after you first sign in.
Open My profile by selecting your name at the top of the menu. You can change your name and phone, set or change your password, and choose your emails. Your sign-in email is changed by an owner or admin from your page on the Team list.
- Passwords need at least 8 characters.
- Setting your first password needs no code. Changing it later sends a confirmation code to your email.
Key workflows
Update your card
Settings › Billing
- Open Settings, then Billing.
- Select Update card beside your card.
- Add the new card in the billing page that opens.
Get an invoice or receipt
Settings › Billing
- Open Billing.
- Select Invoices and receipts.
- Download the one you need.
Set or change your password
My profile › Password
- Select your name at the top of the menu.
- Select Update password.
- Enter your New password twice.
- If you already had one, enter the Confirmation code we email you.
Make someone else an owner
Team › their page
- Open their page from the Team list and select Edit.
- Under Role, choose Owner.
- Select Save changes.
Questions
Do I pay for staff who are paused for the winter?
No. The price is the same for up to 99 users, and paused people don't count towards that.
What happens to my data if my payment fails?
Nothing is deleted. After the 7 days, Fieldfare pauses for everyone until the card is updated, then carries on as before.
Can my admin manage billing?
No. Only owners can open Billing. If someone else should manage it, make them an owner.
One of my staff also works for another business on Fieldfare. Can they use the same email?
No. Each email is one account in one business, so they'll need a different email for one of them.
I forgot my password. What do I do?
Enter your email on the sign-in page and select Forgot password? for a reset link, or sign in with an email code instead.